MOST COMMON QUESTIONS
Wheres my Delivery
If after receiving the dispatch email with your tracking number you have not received your delivery within the stated delivery times for your selected shipping option, please contact us
Before contacting us please check the tracking on the delivery yourself.
A claims form will need to be completed before an investigation is opened with Royal Mail
Do you offer faster delivery services?
Unfortunately we can not offer faster then already stated delivery
How do I change my order?
if you wish to change anything on your order you must contact us as soon as possible. please email:
How do I cancel my order?
If you wish to cancel your order, you may do so at any time, by emailing us:
What size should I order?
We try to provide as much information as possible with our products, as children's feet all vary in size. We have a number of size guides available on every product page, but these are only a guide. Some Spanish brands can come up small, and where possible we try to provide this information. We always recommend having a professional measure your child's feet.